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Underneath every stage

Evidence, method and how you work

The measurement and working methods that sit underneath every handoff.

Measurement isn't a final stage; it runs under the whole route. Funnels show where people stop, not why. A useful evidence case combines commercial outcomes, observed behaviour, customer language and operational records, and labels each finding as observed, inferred or unknown.

What to check

  • Whether each finding is observed, inferred or unknown
  • How the team decides what to fix first
  • Where AI or automation helps, and where judgement is still needed
  • Who owns each handoff, and how it is measured

How to inspect this handoff, in the Growth Leak Diagnostic →

Signs you’re here

  • Dashboards everywhere, decisions nowhere
  • Every channel claims the win
  • Teams argue about which number is right
  • The fix gets chosen by whoever argues hardest

6 pieces for All routes.

Pieces on this handoff

Diagnose it

3 systemsAll Growth Systems →

Fix it

1 playbookAll Playbooks →

Watch it

1 signalAll Signals →

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