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Step 01 · Scan

FIND THE LEAK.
RANK THE FIXES.

This is the founder-led first step when growth is underperforming and nobody agrees what to fix first. We review search, website journeys, positioning, proof, follow-up, CRM handoff, and tracking, then return a ranked action plan your team can actually ship.

What You Get

  • Growth Leak Walkthrough

    15-25 min video review of the key journeys, from first search or landing page visit through enquiry, booking, follow-up, and reporting.

  • Leak Matrix

    Every issue logged and ranked by commercial impact, confidence, effort, and dependency.

  • 30-Day System Plan

    A practical sequence of quick wins, structural fixes, owners, and recommended next sprint scope.

  • AI Opportunity Notes

    Where automation or AI assistance would remove admin, speed up response, or improve consistency without creating busywork.

  • Channel & Proof Notes

    Where search, content, reviews, landing pages, or paid traffic are being weakened by the current system.

Composite example: A business had enough traffic, but the mobile enquiry route, proof hierarchy, and follow-up process were losing high-intent leads.

Deliverables

  • • Loom walkthrough with timestamped friction points
  • • Leak matrix ranked by impact x effort
  • • 30-day action plan with owners and sequencing
  • • Search, content, proof, follow-up, and reporting notes
  • • AI and automation opportunities where they support a real workflow
Open the actual documentA redacted, real diagnostic — friction matrix, annotated finding, and sprint brief.

How the scan runs

One founder-led week, kickoff to ranked plan

Founder-led throughout, with specialist review where the scope needs technical, analytics, or UX input. Success looks like a clear top 5 fixes your team can execute with or without us.

  1. Day 1

    Kickoff + access

    Goals agreed, access connected. We start reviewing acquisition, product flows, and analytics as real users.

  2. Day 2-4

    Scan + friction log

    Every drop-off, copy gap, and channel mismatch captured. Interim findings shared on day 3 so nothing is a surprise.

  3. Day 5-7

    Ranked plan + walkthrough

    Leak matrix, 30-day plan, and a recorded walkthrough of the fixes ranked by impact vs effort.

Investment

Two scopes, one format

Focused Diagnostic

From £1,000

Core review of one likely leak: search visibility, enquiry flow, review engine, CRM follow-up, or reporting. Includes walkthrough and ranked fixes.

Recommended

Full Diagnostic

From £4,000

Full commercial path review across acquisition, conversion, follow-up, retention, and tracking. Complete ranked roadmap.

Pricing rationale

Pricing reflects senior analysis, source-level review, and a plan your team can ship, not a templated report or automated scorecard.

5-7 business days

Optional add-ons

  • Live team playback + Q&AFrom £500
  • Instrumentation fixes (GA/Segment)From £750
  • Design mockups for top 3 fixesFrom £1,200

Who this is for

  • • Established service businesses losing enquiries to competitors with better online systems
  • • B2B, specialist, and knowledge-led businesses where the website undersells the real value
  • • Digital product teams with unexplained drop-offs or stalled activation
  • • Founders who want to know what is broken before committing to implementation

Who this is not for

  • • Businesses with no live website, profile, or customer journey to review
  • • Anyone looking for a generic report without a specific growth goal
  • • Teams not ready to act on findings within 30 days

Roles & owner

Led by a principal growth strategist, paired with a UX researcher and analyst for data pulls.

Success criteria

Top 5 fixes with quantified upside and clear ownership for each action.

Timeline

5-7 business days from kickoff to delivery, with mid-point check-ins if blockers appear.

Frequently Asked Questions

We review the commercial path around your business: search visibility, website technical health, enquiry or booking flow, proof, reviews, follow-up, CRM handoff, and basic reporting. For digital products, we also review acquisition quality, onboarding, retention signals, and analytics instrumentation.

Next step

Need a ranked plan before you commit to execution?

Get a founder-led diagnostic that shows what is broken, what to fix first, and what the next sprint should cover.